Compliant

On 17 of April l tooked Hisense infinity H60 on contract at Maponya mall. l was helped by Steven. Few days later l discovered that the gadget had a technical error; l then decided to take it back to Maponya MTN branch . I don’t remember very well the dates but it was less than a week . I was helped by a lady instead of booking the phone she told me that l was supposed to come the following day because she wouldn’t help the person who could help it was Steve . I then visited the next day only to find that Steve was busy with other customers and asked me to come back on Saturday but on that Saturday l couldn’t make it due to some commitments. Then l decided to write an email to MTN asking for the help , l got the response that I can take my phone to the nearest MTN branch. Dobsonville was the nearest branch. Since the response came late , l had to book my phone around May or June . After a period of time l was contacted to come and my phone because it was done fixing. I collected the package without checking it since l arrived when they were about to close only to discover when l got home that the sim tray was not there and it wasn’t closed properly. The following day I had to take it back and report the concerns. I was helped by a lady who was the manager and she promised that she would book it again. Waited and waited no communication made until l decided to go check and l was told it was not ready . Again they went silent and l decided to contact them and l was told that my phone hasn’t been fixed. Because of the frustrations l decided to visit the branch again l met the guy call Joshua . When Joshua checked the phone he discovered that it wasn’t booked this was around November. Joshua promised that he will attend the issue and get back to me , again no communication was made until l decided to visit the branch again only to find out that the sim tray was replaced but not covered properly at the back and the volume button was coming off we had to pick on the floor . He asked me to be patient with and contact him on the second of January because the person who could help on Hisense side was on holiday. On the second he forwarded the a conversation which made between him and Hisense. But it wasn’t helpful . He made another communication again he said via email and they did not respond to him. He then said on Monday 16 of January 2023 he will contact me and update me but no communication made. It’s been almost a year paying for a phone which l don’t have in my hands and there is no help that am getting or a resolution about my phone.