COMPLIANT

I opened a new contract with Sandile over the phone as he works for the MTN online store. I received the device on 25 January 2018. I realized the phone had a factory fault so I took it to MTN Brooklyn in Pretoria on 31 January 2018. Renay assisted me at the MTN store and advised me to call the following Monday the phone will be ready by then.

On Monday 5 February I called the MTN store. I spoke to Milicent and she told me my phone had gone to the repairs department so I should follow up with them. So did a follow up with the repairs department. The repairs department told me they had not received my phone from the MTN store. This happened for the whole week without getting any assistance and no knowing my phones whereabouts.

I called 808 and managed to get help from Terrace. He said because I opened the contract online the phone should be handled by the online store and not the MTN branch. He managed to track my phone and told me he will sort out my issue he will call me the following day.

Terrace never got back me. I went to MTN Brooklyn on 8 February and Fazila assisted me she sent an email to MTN online stating that I will be cancelling the contract and MTN will contact me. Since then I have been waiting for MTN to contact me nobody has contacted me. On Monday 12 February I called 808 to do a follow up on my cancellation. My contract was not cancelled. Thamela was assisting me she cancelled my contract and gave me a referance number, said I should call 808 for a follow up. I called 808 on 14 February and Mbali was assisting me. She told me the contract was not cancelled I should wait 72 working hours.

This is very frustrating because nobody can attend to my issue. MTN consultants are telling me different stories and there is no conclusion on the matter at hand.