Completly And Utterly Disgusted

<p>Hi Mtn</p> <p>As a long standing, Probably 10 or more years customer. I would like to raise my concerns and utmost disgust for your corporation.I have fully supported and always preferred this network above all else and never in a day believed any other network is better than this network until now.Currently on my third contract with this network and this is the treatment i get to receive from this struggling corporation.</p> <p> </p> <p>First Dated 21/07/16 at which i called your network on 808 three times 15:39/15:43/18:48 to find out why it is that my contract keeps turning out to be more or practically double the amount stipulated in my contract only to be told that i activated my packet data which i did not NB: ALSO NOTE THAT MY CONTRACT IS CAPPED AT R428.99 AND ALSO NOTE THAT i was told my credit limit is R500.</p> <p>As foolish as i was i believed this could have been done at my mistake and asked as well as probe how i can put a end to this at which i was given a code to use to push the limit back to 0.00 Note: R0.00. I also asked if its possible to completely cancel this service which i was told is done.</p> <p> </p> <p>NOTE:I paid double the amount stipulated in my contract plus some odds.</p> <p> </p> <p>However the nightmare continued into this month until this very day.My account has double charges once again and this time plus alot more odds.</p> <p> </p> <p>So mtn i at first dialled 808 on 02/09/16 at 06:35 when i received the message stating my debit order bounced cause i left just enough for my contract to go off, the agent stated that she'd log a query to find out what happened, this is the request ref i was given 7198 298 as well as the call ref 2 ********** 8 to which i was told I'd get a reply from the department dealings with billing.</p> <p> </p> <p>However i was not satisfied with this as i would not like to skip my payments i decided to approach the store where i opened my contract, the person at the store explained to me about the packet switch data but also explained that my contract was capped at R428. 99.He also went on to explain that it has been increasing from june-August and that its impossible since i am capped.i explained about the credit limit and told him the process i followed at which he said is correct.He than checked on your systems to see how my query was logged and it was logged incorrectly.He than went on to log another query for me giving me the reference ********** . I asked this person how i can make a payment as not to be listed as bad payment and he said to contact 808 again to log a call and state that my billing is under investigation, he also said to pay the R428.99 at which i did on 3/9/16 at 14:50.</p> <p> </p> <p>I then went on to find out how far the investigation has gone only to be told this query was logged incorrectly as well then got given this reference ********** 91 on the 3/9/16 before i made my payment, i was told to wait 24hrs and no contact.</p> <p> </p> <p>I then called again on 6/9/16 at 16:49 and received this reference ********** 38. NOTE:This is very very frustrating. </p> <p>I also have another Query ref: ********** </p> <p>Then another ref:2 ********** 7</p> <p> </p> <p>Please take note that this is issue has still not been resolved after so many days and so many references.</p> <p>However i waited another day or two.</p> <p> </p> <p>I than went on and called again on 10/09/16 at 13:20 and held on for approximately 39:27 mins to find out that this issue has still not been resolved, i also had to deal with a rude staff member before being transferred to a supervisor that tried to understand my situation and also logged a query at which i received the following reference ********** .</p> <p> </p> <p>Tonight i called again only to receive that i will be held liable for all cost.</p> <p>So Mtn...i would like to say thank you for your bad service and greed.</p> <p>I guess its time for a change.</p> <p> </p> <p>Yours sincerely.</p> <p>Sylvester</p>