Completion of Contract

I completed my contract in December 2015. We went to the MTN shop at Cavendish Square in November to make all final payments including Decembers instalment so we complete the contract. We told this to the consultant who culculated all outstanding payments and we payed the entire amount and advised them that we wanted to complete everything with MTN. We left the shop thinking everything was sorted and we had completed our contract. <br> However i received an SMS in January of an outstanding monthly instalment. we went back to the shop and they said they did not give us a form to complete and \close the contract\" as we did not ask for it. Were they not supposed to have given it to us in november. Never the less we completed the form in early Jan. i was advised to wait 48hrs fro a call from Head Office. Nothing happened. no call received. we went back to the shop mid jan, and were told to call 808. I did call and was advised to wait 48 hours for a call which i still have not received. I called again on the 9th of February, was advised they sent an email and i would receive a call in 48hrs. which still has not happened. Meanwile i still get billed monthly. Today, the 808 consultant hung up"