Completely Stuck . . .

I am stuck with a customer complaint and MTN does not offer a way to resolve it and therefore I am here . . . . hellopeter. <br> <br> First of all , I would have never actually opened an MTN contract, I inherited this one from Nashua Mobile and had no choice. Since I inherited MTN, they send me statements but I have not been able to get hold of customer care to organize payment. I wanted to just pay off the contract once off, if you go to their stores in a mall, their set-up is in such a way that you get no help. I waited in a queue for over 30min and every time I just stood up and left without making my enquiry. They have people applying for new contracts (which takes a long time) in the same queue as people just wanting to pay their accounts, which should take 5min. Why cant they just have separate quick help desks for people coming in for quick transactions? daaa - should be so obvious<br> <br> Then when you call customer care, you hold a good 30min before speaking to a consultant, if you are lucky. today I called twice, the system doesn't recognize my number (account) so I never get through. Flippin hell<br> I keep getting \the number you have entered is incorrect"... *rolls eyes*"""