CL
Claire L
1 reviews | Active since Jul 2018
23 Jul 2018, 08:41
Completely ignored
Very frustrated with the lack of communication from MTN. I am a PAYG customer and cannot dial 0800 (toll-free) numbers from my mobile. This is a relatively new thing (since beginning of July), as I have been able to do it for at least the past three years. Two calls to the call centre couldn't help me. A visit to the store couldn't help (in fact they made me phone the call centre from there). Two tweets and still no response. And I sent an e-mail last week, and again no response. I'm really not sure what else I can do? How is it acceptable to completely ignore a customer?
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
30 Jul 2018, 18:30Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
As per our telephone conversation we have logged an urgent request with technical department ref no:SMC/*** to investigate and resolve your problem accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply30 Jul 2018, 18:30
Official
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
As per our telephone conversation we have logged an urgent request with technical department ref no:SMC/*** to investigate and resolve your problem accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
CL
Claire L's updateReviewer Update
31 Jul 2018, 08:33Thanks Mike, I'm looking forward to getting this resolved.
CL
Claire L's update31 Jul 2018, 08:33
Reviewer Update
Thanks Mike, I'm looking forward to getting this resolved.