VP
Vyasan P
1 reviews | Active since Sept 2015
26 Oct 2015, 09:42
Completely Ignored
Since May of this year I have been trying to receive a monocle of service from MTN to no avail. First I was told I have to cancel my contract on a specific date, then I wasn't cancelled and I had to go into the store, multiple times, to confirm cancellation over the following few MONTHS. Since my first hellopeter complaint on 01/09/2015 I was not given any indication of a rebate of the money that is owed to me by MTN. Then came Veronica Smith who I have had a few discussions starting out with, \You were charged correctly"to \""Fine"
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
27 Oct 2015, 17:25Hello Vyasan Pillay,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have sent the request to Veronica Smith to be in touch with you. The system reflect that you have made use of the sim card after you have requested for the contract to be cancelled for calls, if the sim card has not been used the full credit can be passed. As per Veronica she has sent to you the itemized billing report that reflect this usage. Note that you have received the airtime in advanced and the account has been billed in arrears.
Veronica will be in touch with you.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have sent the request to Veronica Smith to be in touch with you. The system reflect that you have made use of the sim card after you have requested for the contract to be cancelled for calls, if the sim card has not been used the full credit can be passed. As per Veronica she has sent to you the itemized billing report that reflect this usage. Note that you have received the airtime in advanced and the account has been billed in arrears.
Veronica will be in touch with you.
Kind Regards,
Alice van der Merwe
***
Best regards,
MTN South Africa's reply27 Oct 2015, 17:25
Official
Hello Vyasan Pillay,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have sent the request to Veronica Smith to be in touch with you. The system reflect that you have made use of the sim card after you have requested for the contract to be cancelled for calls, if the sim card has not been used the full credit can be passed. As per Veronica she has sent to you the itemized billing report that reflect this usage. Note that you have received the airtime in advanced and the account has been billed in arrears.
Veronica will be in touch with you.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have sent the request to Veronica Smith to be in touch with you. The system reflect that you have made use of the sim card after you have requested for the contract to be cancelled for calls, if the sim card has not been used the full credit can be passed. As per Veronica she has sent to you the itemized billing report that reflect this usage. Note that you have received the airtime in advanced and the account has been billed in arrears.
Veronica will be in touch with you.
Kind Regards,
Alice van der Merwe
***
Best regards,