Complete service DISSATISFACTION

I have been trying to speak to one of these " Champions" as they call them in their call centre. It is the most frustrating experience having to deal with that company on the phone. All i want is to clarify are certian issues on my current contract but that seems impossible. My next option is to go to one of the satelitte store and see if they can help. The other issue that i have is the extremely slow service that i have received from the Customer Care Desk and the ***** department. I had reported a ***** situation on the 7th of December 2023 and only received feedback on the 22nd January 2024. This is totally unacceptable when dealing with issues such as *****. Trying to communicate to someone at MTN Head Office such as thier Legal Officer or Marketing Officer is an impossiblity. Do they consider themselves as little God where they are above speaking to the customer? Get you act together.