Complete mis-representation

Dear MTN,

I require urgent assistance regarding below mail. It was a complete mis-representation. The mail states I DON'T HAVE TO DO ANYTHING, and my contract was going to be upgraded automatically. Come to call the call center on 15 OCT (4 days after contract expiry) to hear it was NEVER upgraded automatically. Now I have been billed a ridiculous R1 706 for a contract that I was told was falling away.

I thus request a refund due to this mis-representation.

Please contact me urgently.

Y'ello Mirischian,

As part of our commitment to ensuring SA's best network* always delivers the best value possible, we've reviewed your current price and current usage.

We've identified that *** is currently on a My MTNChoice 50GB price plan.

This price plan has been discontinued and will no longer offer you the same value as you are currently receiving. To avoid future bill shock, we will migrate you onto the below price plan.

Mobile Internet Diamond Please note MTN will automatically move you to this plan, there will be no action needed from you. For any queries please visit an MTN store or contact our call centre.