Complete lack of transparency and taking advantage of unsuspecting customers.

My father had an MTN Mega Talk M contract with MTN, which commenced around April 2022. The contract was not suited to his needs and hence, he wanted to get a new contract once an upgrade was due. Unfortunately, my father passed away in June 2023 and my mother was advised to transfer the contract to her name. This was done with the assistance of an assistant at the local MTN shop in Potchefstroom. The expectation was that the contract will continue in her name until the original contract lapsed. However, only afterwards did I realise that she entered into a new 24 month contract, locking her into the contract that does not suit her needs for another two years. This was never explained to her. This illustrates a complete lack of transparency and taking advantage of unsuspecting customers.