Complete lack of service and "Customer Care"

I added a new sim card to my contract a week ago.

Initially there were so many issues which all boils down to *********** staff.

I am STILL waiting on the promotional bundle to be added and am being sent from pillar to post. Your customer service is really not interested. And insist I go back to the branch. What is the point of a Customer Service if they are *********** and can do absolutely nothing.

The staff member at the branch also thinks one is born under a rock blaming the system for errors which clearly is an input error.

If I come across a problem issue, I will do my damndest to ensure there are no more issues for this client.

Well MTN, once my contract period is up, I will be moving my contract to another service provider. And this after 21 Years.

Absolutely disgusted in the lack of service I am receiving from all of the staff!

Ms Thompson