EG
ELOISE G
1 reviews | Active since May 2014
06 May 2015, 19:09
Complete lack of service
I keep on receiving a notification that my data has been depleted whilst I have more than enough data..<br> <br> Mtn's so called customer care centre has no option for me to speak to an actual person to sort their **** out.<br> <br> Currently I have NO signal as has become a usual occurence the last couple of months.<br> <br> <br> I will be moving to prepaid and doing a sim swap as soon as I possibly can but in the meanwhile would like to receive the actual service that I pay so dearly for
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Replies (1)
MTN South Africa's replyOfficial
19 May 2015, 13:48Hello EloiseG,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to Customer Care Management Team for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards,
Felicity.
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to Customer Care Management Team for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards,
Felicity.
REQ:***
MTN South Africa's reply19 May 2015, 13:48
Official
Hello EloiseG,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to Customer Care Management Team for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards,
Felicity.
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to Customer Care Management Team for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards,
Felicity.
REQ:***