Complete lack of service

<p>On Tuesday MTN sent me a message stating that I had depleted my inclusive Rand bundle for this billing period. This morning, you sent me a message stating that you were reactivating my services, and that I should allow 2 to 24 hours for reactivation.</p> <p> </p> <p>A few minutes ago, I called your so-called Customer Care number ( ********** ) to investigate what was happening on my account. Your consultant first assured me that there was no problem on my account, then – when I insisted that I needed to know why I was receiving these messages – she cut me off.</p> <p> </p> <p>She also seemed to believe that there was more than one cellphone number on my account. It seems to me that MTN might have me confused with someone else.</p> <p> </p> <p>If MTN cannot explain exactly what is happening on my account and why I am receiving these messages, by close of business today, I will be closing my account and moving to Vodacom. This is not an idle threat.</p> <p> </p> <p>I look forward to an urgent response to restore sanity to this unacceptable situation. </p>