COMPLETE LACK OF CUSTOMER SERVICE!

ABSOLUTELY FURIOUS. Have been trying to cancel a contract that was upgraded without my consent and transfer another contract into my daughters name since 13 October. When calling online, we are told to go into the store. The store keep us for hrs then say we need to do final part online. IT DOES NOT WORK!!!!! Online then refer us back to the store. Been into Fourways Mall store multiple times. Different stories every time!!!!!!!!! WHAT DO WE DO??