complete lack of customer service

I have never had bad service from Mtn until now.<br> <br> Yes I understand they are going through some issues with employees on strike but to completely ignore my insurance claim for more than 2 months is absolutely ridiculous.<br> <br> I first sent through my 2nd claim for a cracked screen on my iPhone 6plus back in April as my first claim went missing in the waterfront store and I was only informed of this when I called in to see if my claim was recieved, which clearly it wasnt.<br> <br> I recieved a stock standard response saying my claim has been recieved and that the turn around time is 5 days. 5 days later still no response, I let it slide for a few more days as it fell over some public holidays. I gave Mtn 10 workings days before I sent another email wondering what happened to my claim, ref ***. To which I recieved another stock standard response and a new reference number, oh joy.<br> <br> I have tried numerous times to actually get in touch with someone from the Mtn insurance department via the phone but either get put on hold or the call gets dropped, which only leaves me more furious.<br> <br> i hope his finds the right person in order to get my claim resolved.