1 reviews | Active since Jun 2015
COMPLETE LACK OF CUSTOMER CARE
I have been a customer of mtn for 6 years. <br> Every time i try to contact them, it is the same headache. <br> The customer care line drops every call. <br> The customer care email bounces back as 'the inbox is full.'<br> The stores tell you to go to a different store.<br> I was even told to leave the mall I was in, go to another mall, and when I got there, the MTN store had closed down.<br> <br> I am trying to find out why I pay my contract but monthly I get warnings AFTER ive paid and sent proof of payment.<br> I am also [crazily] trying to ask about upgrading which means another 2 years with them.<br> INSANE considering the run around I get but I am willing to do it if they actually just let me!!<br> <br> They don't even have a facebook page so I cant complain to them?!<br> <br> For a comms company, its almost laughable.<br>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, your account is currently up to date. Your July invoice of R472.80 is due on the 26 July. Kindly note that your payment method is cash therefore payment is due 21 days from the date of invoice.
Regarding an upgrade,one of our trained consultants will contact you directly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, your account is currently up to date. Your July invoice of R472.80 is due on the 26 July. Kindly note that your payment method is cash therefore payment is due 21 days from the date of invoice.
Regarding an upgrade,one of our trained consultants will contact you directly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***