Complete lack of competence and service

Overall a terrible experience, and 2 weeks later I still don't have my new phone.<br> <br> Upon trying to renew my contract, I was told that there was a nation-wide stock shortage of the device I wanted. I then chose another device and was told that there was no local stock, and the device would take 3 days to arrive.<br> <br> I asked to terminate my contract and was told that I would need to phone a number on a weekday.<br> <br> I decided to carry on with the upgrade.<br> <br> I then had to wait more than 2 hours while the MTN staff -member attempted to get hold of head office via telephone.<br> <br> When she (staff-member) finally got through and began processing my upgrade, she realised that her price list was out of date. The deal which she had shown me was no longer available, and my 2nd choice of device would now cost R20 extra per month.<br> <br> This was unacceptable, and so I chose a different device again. Again, no stock, and the device would take a few days to arrive.<br> <br> Almost 3 hours later, I left MTN empty-handed<br> <br> 4 days later, I was told my cellphone had arrived.<br> <br> When I went to collect my device, the system was down and I was told I would be phoned to come back in a few days.<br> <br> I've yet to hear anything