Complete incompetence in every department I dealt with.

Complete incompetence in every department I dealt with.

I app**** for a contract online. An agent phoned a day or two later.

For delivery, I spelled out the road name, and gave the area. The agent entered a completely different road in a different area. I went into the MTN store to fix the address, and had to phone to change it for the courier as well.

Their debicheck installment was wrong - it shows an installment of R 8300 per month. MTN contact centre instructed me to fix it in-store. I went to the MTN store again - they can't change it as it's an online application. I spoke to MTN again on the phone and they sent through the debicheck again, and it was incorrect again. If I accept it and they do pull out R 8300 a month, I won't be able to dispute since I accepted.

Meanwhile, the delivery was going ahead - they schedule the delivery for 5 days later. The driver comes, scans the id and my fingerprints, and says the biometrics don't match and they can't deliver. I'm not sure where they're getting the fingerprints to match against since it was an online application.

Phoned MTN and they say the biometrics problem is with DSV, the courier company. Phoned the courier company, and they say MTN must accept the parcel back, and they will deliver again on another day, which means I must stay home to wait for a delivery that may fail.

Phoned MTN again and they cut me off after I started complaining. Phoned yet again and they say they can't change anything as the contract is incomplete, and I'll have to pick up the router in-store, in contrast to the courier company's process.

I can't get put through to a supervisor since no supervisor is there yet, at 12 on a week-day. Have to give my number so the supervisor can phone me back, which I'm not expecting to happen.

Failures on their own systems: The MTN store literally cannot deliver OTP to my phone, despite bring a cell provider. They send OTPs to their own phones to change customer details, which is just ripe for abuse and *****. MTN cannot do an online application for new sales for income - I shudder to think how bad service to customers must be. MTN debicheck is incorrect and different to every other company's debicheck. MTN instructs courier companies to require biometrics for online applications. MTN call centre agents don't have a supervisor to help. MTN computer systems are slow - both the store and contact centre - they literally said they can't transfer me on the phone because the system is slow. MTN call centre agents seem to be lacking in training - they sent me to the store for things the store can't change. They also don't understand the delivery process, or there's a communication problem between MTN and the courier company.

I've sent email instructions to cancel the order, since I could not do that on the phone - I keep getting cut off while waiting - tried 5 times already.