GL
Graham L

1 reviews | Active since Dec 2012

03 Aug 2015, 11:52

Complete Incompetence Allowing a ********** Acc.

On the 16th of June, 2015 (a public holiday), 2 ********** cell phone accounts were opened in my name using **** documentation. Sibusiso failed to spot that the person opening the account used the incorrect initials, incorrect name, ID book provided stated 'South African Citizen', despite the ID number being that of a non citizen, ID book showing place of birth in the wrong section of the page, gaps in the number in the wrong places, gaps in the barcode in the wrong places. Sibusiso also signed that he had seen an original utility bill, which he of course did not. No bank statements, payslips, etc. were shown yet this person still walked out of the store with 2 x iPhone6's and ran up a bill of over R11,000 which was taken from my account on Sunday 2nd of August, 2015. I have the entire contract including **** ID in my possession and will distribute it to every news outlet in South Africa unless something is done about this immediately.

0
Replies (1)
MTN South Africa
MTN South Africa's reply17 Aug 2015, 15:34
Official
Hello gramo15,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

The sim cards have been suspended. The matter is under investigation as per note reference number ***.

We would like to assure you that we are actively working to improve our service levels.

Regards
Thabelo
REQ:***