1 reviews | Active since Oct 2017
Complete ******ion and robery
As the title states.
After much difficulty I have been forced to pay MTN under threat of losing my job. I had request more than 2 years ago for a number to be removed from my name completely. But dew to MTN complete lack of brains, customer server and pathetic filing I was forced to pay a R3600 debt on my name which they left on my name because a contract that I paid off and completed they did not remove from their system at all while I was instore with my wife. I not only tried to call the contact center, send through at least 5-10 email to not only the accounts department AND customer service they out right ignored all of them and let my cancelled account fester. There no follow up at all from them after any amount of time which should have been done within the first 3 months. They let it fester for about 2 years before they decided to pick up the phone WHILE i still currently have a contract with them. So they not only let me suffer with no information but they actually forcefully made me pay them under that threat of losing everything and there ****ed up and useless staff. After all of this has been sorted im going to sue them for mal-practice, ******ion and emotional trauma.
If they want any kind of respect from my just know that it will be in a court room.
Dear Ashley,
Thank you so much for the patience and understanding you’ve displayed during this most regrettable situation. For myself and on behalf of MTN, please accept my sincere apology for the inconvenience caused.
Kindly note I have tried to contact you however to no avail. Will you be able to supply with all the correspondence between yourself & MTN and email to *** so I can touch base with you and resolve this issue.
Looking forward to hearing from you.
Yours in service,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
Dear Ashley,
Thank you so much for the patience and understanding you’ve displayed during this most regrettable situation. For myself and on behalf of MTN, please accept my sincere apology for the inconvenience caused.
Kindly note I have tried to contact you however to no avail. Will you be able to supply with all the correspondence between yourself & MTN and email to *** so I can touch base with you and resolve this issue.
Looking forward to hearing from you.
Yours in service,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
