RC
Rene C
1 reviews | Active since Aug 2015
17 Aug 2015, 18:01
COMPLETE DISREGARD FOR CUSTOMER SERVICE
I experienced excessive data billing on my \capped"account and contacted MTN for assistance to resolve. I was kept holding for 74 minutes before someone in the call centre even answered the phone. The call centre agent was completely inefficient and referred me to the store. The store lodged a dispute on my behalf. I went to the offices in 14th avenue to see someone face to face in a further attempt to resolve. I was turned away as they were on strike and unable to assist. More than a month has elapsed and I have received no feedback on my query. I contacted the customer care centre"
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
10 Sept 2015, 07:31Hello ReneCa,
Thank you for your post
Apologies for the delayed response and inconvenience experienced, kindly note that we do not have access to your number or Account number for us to further assist.
Kindly provide us with an account number or cellphone in question so that we can further assist.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes. Kindly respond to the email we sent you.
Warm Regards
Ntebaleng
REQ:***
Thank you for your post
Apologies for the delayed response and inconvenience experienced, kindly note that we do not have access to your number or Account number for us to further assist.
Kindly provide us with an account number or cellphone in question so that we can further assist.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes. Kindly respond to the email we sent you.
Warm Regards
Ntebaleng
REQ:***
MTN South Africa's reply10 Sept 2015, 07:31
Official
Hello ReneCa,
Thank you for your post
Apologies for the delayed response and inconvenience experienced, kindly note that we do not have access to your number or Account number for us to further assist.
Kindly provide us with an account number or cellphone in question so that we can further assist.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes. Kindly respond to the email we sent you.
Warm Regards
Ntebaleng
REQ:***
Thank you for your post
Apologies for the delayed response and inconvenience experienced, kindly note that we do not have access to your number or Account number for us to further assist.
Kindly provide us with an account number or cellphone in question so that we can further assist.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes. Kindly respond to the email we sent you.
Warm Regards
Ntebaleng
REQ:***