1 reviews | Active since Jul 2015
Complete and utter lack of competence
I did a Sim swoop 2 weeks ago, and still till today am not able to use my phone. Cannot receive or make any phone calls (not even to the call centre ), neither can I use the Internet. It's not a problem with credit on the phone as I have more than enough...I have been to the MTN store at Eastgate 5 times to try sort it out. According to one gentlemen, he escalated my issue , this being on Sunday, it is now Friday! And I receive the same answer each time...wait 2 to 24 hours!!!! It's been TWO WEEKS!!! Oh but they have made sure they took my monthly instalment. This just shows the complete and utter incompetence! I have 3 contracts with MTN and have been a loyal customer for 9 years, but should this not be resolved I will be cancelling all 3 contracts and moving to another service provider by the end of the day!!!
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the sim swap has been processed and the sim card is active.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the sim swap has been processed and the sim card is active.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***