Complete and utter disappontment

I am writing to express my complete and utter dissatisfaction and concern with MTN, with which I have held a contract for almost two years. While I have consistently upheld my end of our agreement by paying my bills either in advance or on time, MTN's legal department has failed, time and again, to reflect these timely payments to the credit bureaus.

Over the last nine months, I have made numerous calls and written multiple emails to MTN in an attempt to have my payment history accurately reported. After persistent communication, I was led to believe the issue was finally resolved. I was informed that my payment records would be updated within 21 business days. Trusting MTN's word, I waited patiently. However, much to my disappointment and frustration, my MTN account was still not reflected on my credit report even after the stipulated timeframe.

I sent a follow-up email outlining my concerns and seeking clarification. It has been over a month since that communication, and I haven't received any form of acknowledgement or response from MTN.

This neglect is a testament to the company's poor customer service and has potential long-term implications for my credit history. It is disheartening to experience such negligence from a company like MTN whom I expected to uphold its end of our contractual agreement.

I hope that by bringing this issue to light here on this platform, other customers will be warned about such inconsistencies, and I hope to receive a swift resolution from MTN.