Complaints

I have a very bad experience with this company This is how my story goes like.

One weekend it was Sunday in December 2020 went to MTN shop at mainlyn shopping centre I wanted to open an account for the monthly bundles was assisted by the guy during our session of opening the account the guy told me that the system was down he advised me to go and do some shopping around the mall and come back after an hour during the time that I was busy shopping I had an emergency at home that needed my attention then I left the mall, the second day it was Monday the same guy phoned me to find out if I will be able to come back and finish the contract I said to him no and I ask him to cancel it cos I was at home Limpopo so there was no way that I was gonna go back anytime soon I even send him an email asking him to cancel it of which he didn’t do cos after 4 month the second year I started to receive a bill from MTN. I took to myself and went to MTN and ask to speak to a manager a (guy) whom then promise me that they will sort it out so he even gave me his number then I left that day, so after a month I received again the statement that I’m still owing I try to communicate with the guy via Whatsup of which he was promising me that they are still busy with my account it will be closed until today it was not closed cos my file was handed over to the css company . I went to head office of Roodepoort MTN regarding the same matter on the 1-03-2023 to try to find help so the person a guy who assisted me promised me that he will excalate the matter to his manager then I must wait for them he even gave me his number to contact him to ask about the matter but to my Suprise when I phone him he does not pick up my calls and since then I have not heard anything from him and the css company is busy phoning me . I hope I will find assisted😔😔😔😔😔😔