complaints against bad service from mtn

<p>this is the email sent to MTN</p> <p>Good day</p> <p> </p> <p>To whom it may concern</p> <p> </p> <p>I would like to complaint about the service that i have received from MTN: on 2017/04/13 i received a call from ********** 100 and this gentleman want to assist me in upgrading my contract ********** 018 to the lenovo miix3310 2 in 1 he phoned met previously and said that there where no stock but on 2017/04/13 he did the upgrade with me for the Lenovo deal as according to him the where stock.</p> <p> </p> <p>on 2017/04/18 i phone MTN Direct in connection with this upgrade and they informed that nothing was invoiced with the them and if i don't received a phone call before or on Friday i must call again. I didn't received any phone calls and then phoned on friday 2017/04/21. The lady that answer on ********** 667 infromed me that there is still nothing invoiced and that she is going to emial the person that assisted me to contact me urgently.</p> <p> </p> <p>nothing happened </p> <p> </p> <p>on 2017/04/22 at about 11:44 i phoned ********** 667 again and a lady answered the phone in a very rude manner and while i tried to explain the problem to her she interrupted me the whole time which can be heard on the recording of the calls as all calls is recorded. i told her that it is rude to interrupt a person while he is speaking and she apologize, and when i started to explained further she interrupted me again. i got furious and raised my voice and then she dropped the phone. is that how MTN is giving a service to the customers that is with the for more than 20 years.I must also mentioned that she said there is nothing on the system that h she can see but the lady that i spoke to the previous day said she is sending a email to the person that assisted me, is there 2 different systems that the people at the call center is working on.</p> <p> </p> <p>I then phone a second time on 2017/04/22 at 11:52 an Jeetendra Chiba assisted me in a very well manner way that it is supposed to be done and i would to thank him for the way that he assist me, it was quick and strait to the point after he listened to what my problem is without in interrupting me once. And if he say that he is going to do something you know it is almost already done for example he said to that he is sending a email and while i was still on the phone with him the email arrived.</p> <p> </p> <p>i would like feedback like in very urgent in my complaint and i presume the person that phone me on 2017/04/13 was probably from brooklyn MTN if my investigation is correct. I have had a lot of troubles with MTN in the past but now it is the final straw. if i dont received any feedback from MTN with in the next week i am going to the ombudsman as well as my attorney and going further more to social media to express me freedom of speech, i dont want to but MTN have left me no choice .</p> <p> </p> <p>Kind regards</p> <p> </p> <p>Mr AC Holtzhausen</p>