Complaints

I’m writing this with a heavy heart and disappointment in the establishment of MTN, on the 11 November 2025 I purchased a phone at the MTN kiosk in Sammy marks square I paid using a gift central card and I paid R5669 and the phone costs R4499 meaning the MTN consultant charged me more using the slip I later went back to the kiosks for them to issue a refund and I was told to wait for the manager(Richard) and I did as told came the following day the MTN manager said to me that MTN will not refund me because the consultant has resigned and it’s an issue and to me it didn’t make sense because all the evidence is there and it’s the MTN staff mistake why should I then suffer from their own ignorance/negligence he then later said he will refund me from his own pocket and I agreed the agreement was that his going to refund me on the 24th of December 2025 and still today there’s hasn’t been any action taken nor a refund all I get is excuses and I’m in need for that money. I later then wrote an email to the MTN complaints department there hasn’t been any response from them so I’m writing this to state out my concerns about the matter at hand. It was handled unprofessionally and it is not the work ethic that was potrait by the business.