MH
Mary H
1 reviews | Active since Mar 2016
12 Mar 2016, 21:37
Complaints
I had did an upgrade in November and at that time I had requested data be add to my upgraded. Which never happened. I was then given 30GB free which came with the contact for one month. I was charged for data that I had not received in February.I went to the store to sort this out . it was actived and deactivate two days later. I phoned them again the request the data bundle and after been assured by the lady that it would been done it still had not been done. I am still waiting a response from them about the data I was charged that I had not received. I have been with them from the very beginning. I need to have this sorted out as soon as possible. I have been purchasing data.
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MTN South Africa's replyOfficial
17 Mar 2016, 10:46Hello Rozettie,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the matter has been escalated to management team of our billing department to investigate provisioning for the month of January and March ref REQ:***. However we note that provisioning was done for the month of February.
Please allow a turnaround time of 3 working days for the matter to be resolved. For a follow up on the ref # please contact customer care on 808.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the matter has been escalated to management team of our billing department to investigate provisioning for the month of January and March ref REQ:***. However we note that provisioning was done for the month of February.
Please allow a turnaround time of 3 working days for the matter to be resolved. For a follow up on the ref # please contact customer care on 808.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply17 Mar 2016, 10:46
Official
Hello Rozettie,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the matter has been escalated to management team of our billing department to investigate provisioning for the month of January and March ref REQ:***. However we note that provisioning was done for the month of February.
Please allow a turnaround time of 3 working days for the matter to be resolved. For a follow up on the ref # please contact customer care on 808.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the matter has been escalated to management team of our billing department to investigate provisioning for the month of January and March ref REQ:***. However we note that provisioning was done for the month of February.
Please allow a turnaround time of 3 working days for the matter to be resolved. For a follow up on the ref # please contact customer care on 808.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,