Complaints

On the 8th of July I received a letter saying that I needed to pay an early cancelation of subscription contract fee of R 1219. 74 and the overdue monthly service fee of R2278. 46 for the laptop account and sim only account I had with mtn (ref A***). I am currently unemployed and have been struggling to pay mtn but I managed to pay the sum of the 2 amounts because I understood that if I do make this payment then the contract will be canceled but when I called the retentions department on the 15/07 to confirm payment and cancelation Themba wouldn't help with the cancelation instead he asked that I forward the email I received with this 2 amounts and he would get back to me the very next day, but he didn't, so today I decided to call the retentions department and was met by a lady by the name of Abriena who admitted that the letter I received with the 2 amounts was misleading, I am actually supposed to pay 10000 and some odds to cancel the account, I am really frustrated right now because I had thought by paying the early as requested by the letter the contract will automatically be canceled