COMPLAINT:MTN UPGRADE:***

My daughter upgraded telephonic ally for iphone8 and I confirmed as account payer. the consultant promised to confirm with her the colour before she could finalize the order of which she did not. the same day I received an sms that the parcel will be delivered. it came as a shock because we did not conclude the deal with the consultant and when I called to confirm whether the handset is the correct one it was difficult to get hold of the consultant and I called mtn call Centre I then realized that already it has been sent by corrier. when I was called by the corrier the following day I told them i dont want the phone anymore as it was the wrong one. I did not collect. It was in the first week of October I cancelled the order. I tried to follow up the cancellation to date is not done. I am billed for the goods not received and the insurance not signed for. I want to be refunded ASP and the deal be cancelled ASP.

Regards Matsela Takalo ********** 382 ********** 402866