EV
Eileen V
1 reviews | Active since Mar 2011
23 May 2018, 09:59
COMPLAINT/BAD SERVICE
I app**** for the Special Promo My MTNChoice 3GB, where you get 12GB total data on 30 April 2018. I only received 3GB, and not the 6GB for the day, as I was suppose too. I have been to the store to get this sorted out, but until today it hasn't been fixed. I'm paying for the 12GB, but only received 9GB. I was a MTN client in the past and left because of bad service. Now I left Telkom Mobile to come back to MTN, thinking they have changed. Apparently NOT.
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Replies (4)
MTN South Africa's replyOfficial
30 May 2018, 12:30Thank you for your post .
We sincerely apologise for the inconvenience experienced and the frustration caused. it is not our intention to dissatisfy you.
We have credited your number with 3GB data bundle while we monitor (req no 359570) the activation of the Promo Double deal recurring 3GB X 24 months.
It should reflect on your number in 24hours.
Warm regards,
Eunice
Complaints analyst.
Best regards,
MTN South Africa's reply30 May 2018, 12:30
Official
Thank you for your post .
We sincerely apologise for the inconvenience experienced and the frustration caused. it is not our intention to dissatisfy you.
We have credited your number with 3GB data bundle while we monitor (req no 359570) the activation of the Promo Double deal recurring 3GB X 24 months.
It should reflect on your number in 24hours.
Warm regards,
Eunice
Complaints analyst.
Best regards,
EV
Eileen V's updateReviewer Update
30 May 2018, 13:33It MUST be 6GB! Not 3GB
EV
Eileen V's update30 May 2018, 13:33
Reviewer Update
It MUST be 6GB! Not 3GB
EV
Eileen V's updateReviewer Update
30 May 2018, 13:33It MUST be 6GB! Not 3GB
EV
Eileen V's update30 May 2018, 13:33
Reviewer Update
It MUST be 6GB! Not 3GB
EV
Eileen V's updateReviewer Update
30 May 2018, 13:50In actual fact. I did say that the Contract MUST be cancelled.
EV
Eileen V's update30 May 2018, 13:50
Reviewer Update
In actual fact. I did say that the Contract MUST be cancelled.