Complaint: Zezakhe Jele ID: *** Stop order and payment history

Good day,

I am utterly disappointed with MTN customer service. My Sister, Zezakhe Jele took a contract with MTN last year in October. Her contract was unfortunately not renewed December 2019 which resulted in me taking over her account and requested a stop order with Capitec for the premium to be paid monthly so that her credit profile is not affected. I then received a statement from MTN in April that her account is behind, I then contacted MTN to advised that I have changed her payment method to cash and the premium is going off my account every month.

I have been sent from pillar to post with no resolution from April till now. I have visited their branch at vangate sent numerous emails with no success. I am pleading to you to please help my sister as this has now impacted her credit profile and has delayed the process of her getting a job due to being listed a bad pay because of MTN. I have sent proof of payment and the stop order form as proof of payment, and they have just allocated 1 month ( February) We have also noticed that during this process the last digit of her contract number used as a reference was incorrect and advised MTN to allocate the payment as Capitec confirmed that the payment are going to MTN. I have been given more than 5 reference numbers since April and still not resolved.

Again, I am pleading for your urgent assistance in this matter as I have given up on receiving assistance from MTN.

Kind Regards Nonzukiso Msaseni *** Policy payer for Zezakhe Jele contract ID *** contract with number ***