COMPLAINT-Very rude/bad contract sign / Store 1038

Sharon Erasmus did my new contract sign up on Feb 11th - I arrive with my docs. I had my passport & drivers license. She makes a copy of my drivers stating it is fine. Few hours later she contacts me stating MTN rejected my application as they need an ID/Passport - causing a delay in the application process. I rush back to provide my passport. My contract was approved the next day. Got home, to find my contract includes paper work of Mr Alistair Julian October - I have his account details - breach of cust security. Response from Sharon - \Oh must've muddled up\" - No apology. Today, Feb 13th, I called the store about this & queried why I did notget prorated minutes/smses/data. Sharon calls MTN CS, who states I have 2.10min + 1 sms, which I already knew, yet isn't the correct prorated amount for the rest of this month. While she's on the call, I try to explain this and ask her to work out my prorated min/sms/data I should have got. She couldn't answer this. The whole lack of knowledge & customer dissatisfaction got me irritated. As I would expect her to understand and handle this accordingly, she tells me \" Dont speak to me, you disrespectful and uses profanity language!"