COMPLAINT-UNHAPPY CUSTOMER

Unhappy customer. I called the Mtn call center on 02/11/2021 to cancel my data sim card effective 30/12/2021. To my surprise on 01/12/2021, I was debited for that contract When I called the call center to query the debit I was advised that the consultant did not cancel the data contract but instead, cancel my voice contract. How does that happen especially when I gave the consultant the correct contract number???? On 07/12/2021, I called the call centre multiple times and eventually I spoke to a team manager Sihle Myeza who advised me that he will investigate and get back to me after72 hours. 72 hours came and went with no call from him. This morning I called the call centre again and I was transferred from pillar to post but eventually I got a hold of him. When I asked for feedback, he told me that he is still waiting for feedback from his manager Keagan Govender and he will get back to me end of the week. This absolutely infuriated me as my qery is clearly not taken seriously. Sihle Myeza has been sitting on my query with no resolution and no contact for 8 days now. As I type this message, I am still waiting for a call with feedback on how they are going to reinstate my voice contract and refund me the data contract premium requested 01/12/2021. I am absolutely disappointed and disgusted by the service received. What Mtn has done is THEFT and breach of contract. PLEASE CAN SOMEONE AT MTN CONTACT ME TO RESOLVE MY COMPLAINT