COMPLAINT - TOP UP PACKAGE

<p>I have three contracts with MTN. When I upgraded few months ago I spesifically requested for top up packages to be loaded on the following mobile numbers: ********** 534 and ********** 653.</p> <p>Trusted that is was done - all went well for a while up till a few months ago . All of a sudden the monthly subscription increased on both numbers on a monthly basis from July 2016 up till now. Went to the local Mtn store in Ficksburg and I was told that when the top up packages were taken out, they inadvertently didnt zerorise the limit therefor when the data and airtime is finished there is an additional amount that can be used. I never signed for this neither was I able to requested for the limit changes. When the data and airtime is finished they I purchase online via internet banking. Where the monthly account was in the vicinity of R1200 - R1400 per month it is now all of a sudden R2400-00.. Sipho at the local MTN store zerorised the limits yesterday so that this cannot happen again. </p> <p>I hereby request that these additional amounts that I had to pay must please be refunded to me as soon as possible. The consultant at that spesific times when these contracts were taken out made a mistake and now I have to pay for it. Because a contract can easily get out of hand I spesifically requested top up packages and was of the understanding that everything is fine.</p> <p>Do not tell me it is some kind of marketing gimmick where customers are now allowed to load data and airtime by putting *141*??????? . Then it is not suppose to be a top up package.</p> <p>I refuse to pay for the mistakes of Mtn. I am a customer of MTN since 1999 and never had problems with their service up till 12 months ago.</p> <p> </p>