MT
Mariette T
1 reviews | Active since Feb 2015
25 Feb 2015, 13:54
COMPLAINT TO MTN BAD SERVICE!!!
Good day. Please explain to me how it is possible for MTN to charge R3630 for repairs on a iPhone that is still under warranty and clearly have a factory fault? As it said on the sms send to my daughter-in-law: \ Your cell has been assesed
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
09 Mar 2015, 14:48Hello mariette.tullues,
We are truly sorry for any inconvenience caused and for the delayed response to your post.
We've had a look at the booking that was done and the technicians findings was that the device was dropped, the frame of the device is damaged and the screen lifted, the display of the device also discolored which indicates that the device was dropped.
Any physical damage to the device does void the warranty and the repair charges will be liable by the customer.
We can confirm that our High Volume Repair Centre call centre has been experiencing an influx of calls and waiting times have been affected. We do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response to your post.
We've had a look at the booking that was done and the technicians findings was that the device was dropped, the frame of the device is damaged and the screen lifted, the display of the device also discolored which indicates that the device was dropped.
Any physical damage to the device does void the warranty and the repair charges will be liable by the customer.
We can confirm that our High Volume Repair Centre call centre has been experiencing an influx of calls and waiting times have been affected. We do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply09 Mar 2015, 14:48
Official
Hello mariette.tullues,
We are truly sorry for any inconvenience caused and for the delayed response to your post.
We've had a look at the booking that was done and the technicians findings was that the device was dropped, the frame of the device is damaged and the screen lifted, the display of the device also discolored which indicates that the device was dropped.
Any physical damage to the device does void the warranty and the repair charges will be liable by the customer.
We can confirm that our High Volume Repair Centre call centre has been experiencing an influx of calls and waiting times have been affected. We do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response to your post.
We've had a look at the booking that was done and the technicians findings was that the device was dropped, the frame of the device is damaged and the screen lifted, the display of the device also discolored which indicates that the device was dropped.
Any physical damage to the device does void the warranty and the repair charges will be liable by the customer.
We can confirm that our High Volume Repair Centre call centre has been experiencing an influx of calls and waiting times have been affected. We do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***