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charlize S
1 reviews | Active since Mar 2019
26 Mar 2019, 17:45
COMPLAINT , TERRIBLE SERVICE !!!!!!!!!!!
Upgraded to a Huawei p20 lite. Consultant confirmed while taking my details that this phone works with dual sim and that I should called in after my device has been delivered to activate second sim or go into a branch. Branch then told me it is not possible to use a secondary sim as MTN does not allow dual sim function. I regret upgrading with MTN and definitely want this cancelled , all my data goes to waste on my my other sim .. can MTN please explain why they mislead customers like this !!!! THEY ALWAYS STATE HOW CALLS ARE RECORDED FOR QUALITY PURPOSES , WHY LIE TELEPHONICALLY JUST TO MAKE A SALE?
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Replies (4)0
Replies (4)
MTN South Africa's replyOfficial
27 Mar 2019, 07:36 Good day Charlize Thank you for taking time to raise your concerns with MTN. We are sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you. I have escalated your complaint to the sales department, we will investigate and provide feedback. Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you. Warm regards Roanne Juggannadh Complaints Management team
Best regards,
MTN South Africa's reply27 Mar 2019, 07:36
Official
Good day Charlize Thank you for taking time to raise your concerns with MTN. We are sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you. I have escalated your complaint to the sales department, we will investigate and provide feedback. Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you. Warm regards Roanne Juggannadh Complaints Management team
Best regards,
MTN South Africa's replyOfficial
27 Mar 2019, 10:30 Good Day Charlize The sales dept has tried to make contact with you and left you a message. As per MTN process: The customer is advised to return the entire package to an MTN Direct Store, receive a return reference number and contact Mondo Team on *** for cancellation assistance.
Warm regardsRoanne JuggannadhComplaints Management team
Warm regardsRoanne JuggannadhComplaints Management team
Best regards,
MTN South Africa's reply27 Mar 2019, 10:30
Official
Good Day Charlize The sales dept has tried to make contact with you and left you a message. As per MTN process: The customer is advised to return the entire package to an MTN Direct Store, receive a return reference number and contact Mondo Team on *** for cancellation assistance.
Warm regardsRoanne JuggannadhComplaints Management team
Warm regardsRoanne JuggannadhComplaints Management team
Best regards,
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charlize S's updateReviewer Update
01 May 2019, 18:24Device has been returned to a direct store and Mondo has been provided with the work order reference number on the 5th April 2019. no feedback regarding the cancellation has been communicated with me, AFTER SEVERAL FOLLOW UPS , its almost a month now!!!!! My BANK account has been debited for a device that is not in my possession , PLEASE ENSURE THAT THIS IS CANCELLED ASAP AND MY MONEY REFUNDED !!!!!!!!!!!
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charlize S's update01 May 2019, 18:24
Reviewer Update
Device has been returned to a direct store and Mondo has been provided with the work order reference number on the 5th April 2019. no feedback regarding the cancellation has been communicated with me, AFTER SEVERAL FOLLOW UPS , its almost a month now!!!!! My BANK account has been debited for a device that is not in my possession , PLEASE ENSURE THAT THIS IS CANCELLED ASAP AND MY MONEY REFUNDED !!!!!!!!!!!
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charlize S's updateReviewer Update
02 May 2019, 09:31Device has been returned to a direct store and Mondo has been provided with the work order reference number on the 5th April 2019. no feedback regarding the cancellation has been communicated with me, AFTER SEVERAL FOLLOW UPS , its almost a month now!!!!! My BANK account has been debited for a device that is not in my possession , PLEASE ENSURE THAT THIS IS CANCELLED ASAP AND MY MONEY REFUNDED !!!!!!!!!
cS
charlize S's update02 May 2019, 09:31
Reviewer Update
Device has been returned to a direct store and Mondo has been provided with the work order reference number on the 5th April 2019. no feedback regarding the cancellation has been communicated with me, AFTER SEVERAL FOLLOW UPS , its almost a month now!!!!! My BANK account has been debited for a device that is not in my possession , PLEASE ENSURE THAT THIS IS CANCELLED ASAP AND MY MONEY REFUNDED !!!!!!!!!