BB
Brendan B
1 reviews | Active since Jul 2011
17 Jun 2015, 19:54
Complaint Still not resolved 6 months later
Hello rsa820517,<br> <br> Apologies for the inconvenience experienced, please note that the matter has been referred to the relevant department. They will investigate and revert to you with feedback and a way forward. The reference number for the query is: USD REQ: ***.<br> <br> Above is the response i have received on 12 May 2015, since then no report back or calls regarding this issue. <br> <br> Please could you also direct me to the relevant department as i have 3 MTN numbers and receive absolutely no signal on them when at home. Under whose attention does this fall?
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
22 Jul 2015, 09:06Hello rsa820517,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our billing division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our billing division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply22 Jul 2015, 09:06
Official
Hello rsa820517,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our billing division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our billing division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***