Complaint service delivery : Somerset Mall MTN

<p>I handed in my laptop for repair at MTN Somerset Mall on 16th August 2016.</p> <p>The laptop is still under guarantee.</p> <p> </p> <p>To date, 4th October 2016, the laptop has not been repaired or returned to me despite many unanswered calls to MTN Somerset Mall and visits in person.</p> <p> </p> <p>At this store I dealt with Busiswa Mtati, Georgina and one Naima on several occasions, who made promises that the laptop would have been repaired and at the store within 3 weeks of handing it in for repair and then several other dates were given, but none were adhere to.</p> <p> </p> <p>A grave point of concern is that clients cannot phone this store, because nobody is apparently assigned to phone duty, thus clients must travel all the way to MTN Somerset Mall just to be informed that the said laptop is not repaired yet. How is it possible that you cannot phone a telephone company ??</p> <p> </p> <p>Service at the Somerset Mall MTN store is extremely poor with too little staff on duty to serve customers.</p> <p> </p> <p>I must stress that I am now at the point where I want to cancel all my contracts with MTN and find a service provider that actually care about their clients.</p> <p> </p> <p>I am not a happy customer and I won’t deal with MTN in the future again after many years of being with the company.</p>