1 reviews | Active since Nov 2010
Complaint registered with the National Consumer Commission
<p>I have registered a complaint with the National Consumer Commission due to MTN over charging and not passing the agreed credit plus interest. I believe this is being done intentionally as no organisation can have such inefficient systems that it cannot address incorrect billing for 6 months</p>
Unfortunately as with 2 previous promises that my account has been credited, this does not reflect on any statement, so I believe that my complaint that MTN intentionally debits customers as a ploy to support cash flow is warranted and hopefully will be investigated by ICASA. The staff who respond to Hello Peter obviously have no insight into customer accounts and simply pass on the wrong information provided to them. I notice with the last response from MTN that there is no call number referenced so I doubt anything has been done.
Unfortunately as with 2 previous promises that my account has been credited, this does not reflect on any statement, so I believe that my complaint that MTN intentionally debits customers as a ploy to support cash flow is warranted and hopefully will be investigated by ICASA. The staff who respond to Hello Peter obviously have no insight into customer accounts and simply pass on the wrong information provided to them. I notice with the last response from MTN that there is no call number referenced so I doubt anything has been done.