Complaint regarding voicemail problem ignored and not dealt with by MTN

MTN seems to just refuse or is just incapable to fix a minor voice mail problem for the past 5 weeks but only give reference numbers. The worst is however that I did write about it in a previous message on this site. Hellopeter then advised that MTN sent me a private message. The private message was merely an acknowledgement of receipt and sorry to hear. Meanwhile everyone reading my review thought MTN did something to fix the problem. It is a week later and nothing whatsoever was done by MTN. A consumer should never be allowed by Hellopeter to leave private messages but all replies should be transparent and posted on site. The so-called private message was therefore a bluff technique by MTN as they did nothing to fix the problem. The problem being that not less than 2 phones on contract for many years with active voicemail service suddenly, approximately 5 weeks ago, have this ridiculous LITE message which is only supposed to be for pre-paid phones. Seems to me that MTN only wishes to sell phones, contracts and airtime but not handle complaints. I therefore wish readers to know of this bad and *********** service. Myself being in the legal profession now seems to have no option but to institute action against MTN including a claim for damages due to many clients lost especially on the one business phone who cannot leave messages.Kindly please also do not allow them to post a private message again.