Complaint Regarding Unauthorised Contract Renewal and Negative Credit Listing

I was a customer with MTN from June 2021 until May 2023. Before my contract ended, I was contacted to renew, but I clearly declined and stated that I would not be continuing with the service. Despite this, my contract was not cancelled at the end of its term, and I was still billed beyond May 2023.

When I contacted MTN, I was informed that my contract had been auto-renewed without my consent. As a result, I was continually debited until I had no choice but to reverse the debits and block further transactions.

Recently, I discovered that MTN reported me to the credit bureau, which has negatively affected my credit score. This is deeply unfair and unjust, as I did not authorise the renewal of the contract and had already communicated my decision not to continue.