GW
Graeme W
1 reviews | Active since Jun 2018
23 Jun 2018, 08:54
Complaint regarding service
My mobile phone contract is due for renewal and I requested an upgrade to an Apple MacBook on the 2nd June, which is a day after the new monthly specials were announced. All I have been told is that there is no stock, and that they have ordered the notebook, but it has still not yet been delivered. Furthermore I have made at least 5 follow up calls and visits to the MTN shop at cavendish glen, Kempton Park , to no avail. I have requested that they update me on a regular basis and this has not happened either. I am at a stage now where I would like to cancel my contract and move to Vodacom, as they have a better deal. I have asked the agent at the MTN shop, to advise if they can provide a similar deal to the Vodacom option, but have still not received any feedback.
I find that MTN have certainly been misleading and unprofessional in their handling of my query.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
24 Jun 2018, 16:51Thank you for your post.
Kindly receive our sincere apologies for the inconvenience caused.
We have evaluated your account and picked up that our Morning side branch assisted you with the upgrade.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply24 Jun 2018, 16:51
Official
Thank you for your post.
Kindly receive our sincere apologies for the inconvenience caused.
We have evaluated your account and picked up that our Morning side branch assisted you with the upgrade.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,