Complaint Regarding Poor Service and Unresolved Issue with Router and Sim Card Order

Dear Peter

I trust this message finds you well. I am reaching out to express my dissatisfaction with the poor service I have encountered from MTN customer service regarding my recent order.

On December 12, 2023, I made a payment of R450 for a router and a sim card. The amount was deducted from my account on the same day. I received the router and sim card at 1:56 PM on December 29, 2023. Unfortunately, the sim card (number: ***) has not been activated, and there is no network connectivity.

Despite my persistent efforts through emails and numerous calls to their call center, the issue remains unresolved. The reference number for this is ***.

I kindly request your urgent assistance in resolving this matter and appreciate your prompt attention to ensure a swift resolution.

Thank you for your understanding and cooperation.

Best regards Xolani Comfort Nxumalo