1 reviews | Active since Oct 2016
Complaint regarding packet switched data calls
<p>Dear MTN</p> <p>I over 2 weeks ago lodged a query and complaint in respect of my Grandmother's MTN telephone line being suspended with NO notification at all being received from you. During the call we were advised that the line was suspended due to packet switched data calls however no details are on her itemised bill nor has anyone at all come back to us about the complaint. You severely effected the health and safety of a 75 year old ill woman and I demand an explanation as to how MTN does things like this, refuses to deal with complaints and refuses to revert to client queries. IT IS NO WONDER YOU ARE BEING SUED BY NIGERIA AND WE STILL RESERVE OUR RIGHTS TO CLAIM DAMAGES FROM MTN DUE TO YOU ENDANGERING MY GRANDMOTHER! Maybe now I will receive the courtesy of a response or perhaps I will just issue the summons!</p>
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On our records, its showing that the account is active.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Best regards,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On our records, its showing that the account is active.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Best regards,
Where did I ask about the contract status being active? I recorded "I over 2 weeks ago lodged a query and complaint in respect of my Grandmother's MTN telephone line being suspended with NO notification at all being received from you. During the call we were advised that the line was suspended due to packet switched data calls however no details are on her itemised bill nor has anyone at all come back to us about the complaint. You severely effected the health and safety of a 75 year old ill woman and I demand an explanation as to how MTN does things like this, refuses to deal with complaints and refuses to revert to client queries. IT IS NO WONDER YOU ARE BEING SUED BY NIGERIA AND WE STILL RESERVE OUR RIGHTS TO CLAIM DAMAGES FROM MTN DUE TO YOU ENDANGERING MY GRANDMOTHER! Maybe now I will receive the courtesy of a response or perhaps I will just issue the summons!"
THIS IS EXACTLY MY POINT. YOU HAVE RESPONDED WITHOUT EXPLANATION AND THIS IS COMPLETELY AND UTTERLY RIDICULOUS! CAN YOU PROVIDE US WITH FEEDBACK ON THE TWO OPEN TICKETS AND THIS COMPLAINT!
Where did I ask about the contract status being active? I recorded "I over 2 weeks ago lodged a query and complaint in respect of my Grandmother's MTN telephone line being suspended with NO notification at all being received from you. During the call we were advised that the line was suspended due to packet switched data calls however no details are on her itemised bill nor has anyone at all come back to us about the complaint. You severely effected the health and safety of a 75 year old ill woman and I demand an explanation as to how MTN does things like this, refuses to deal with complaints and refuses to revert to client queries. IT IS NO WONDER YOU ARE BEING SUED BY NIGERIA AND WE STILL RESERVE OUR RIGHTS TO CLAIM DAMAGES FROM MTN DUE TO YOU ENDANGERING MY GRANDMOTHER! Maybe now I will receive the courtesy of a response or perhaps I will just issue the summons!"
THIS IS EXACTLY MY POINT. YOU HAVE RESPONDED WITHOUT EXPLANATION AND THIS IS COMPLETELY AND UTTERLY RIDICULOUS! CAN YOU PROVIDE US WITH FEEDBACK ON THE TWO OPEN TICKETS AND THIS COMPLAINT!