Complaint regarding packet switched data calls
<p>I was billed R1003.07 excluding vat. for packet switched data calls on a sim card that I dint even use for the past 3 years, I phoned customer care 2 times now ref. REQ ********** and REQ ********** every time full of promises that I will get an itemised bill so that they can show me where and when that was done and used. now I’m still waiting and don’t get any feed back</p>
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Billing team for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Billing team for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***