1 reviews | Active since Feb 2015
Complaint regarding billing and disconnection
I am writing to express my deep dissatisfaction and frustration with the service I have received from MTN regarding my cellphone contract. I cancelled my contract on the 28th of December 2021, providing the reference number ***. However, to my surprise, I received a bill in February 2023, charging me for services I did not use or authorize.
Furthermore, this morning, I woke up to find my cellphone number disconnected without any prior notification or explanation. Since then, I have been attempting to contact MTN customer service to resolve this matter, but I have encountered immense difficulty in getting any assistance or clarity. The representatives I spoke to kept transferring me to different departments, exacerbating my frustration.
To make matters worse, the last person I spoke with, Miriam from the cancellation department, not only failed to provide any resolution but also abruptly ended our conversation by hanging up on me. This level of unprofessionalism and lack of customer care is unacceptable.
I demand an immediate investigation into the unauthorized billing and the subsequent disconnection of my number. I also expect a prompt resolution to this matter, including the refund of any unjust charges and the reinstatement of my cellphone service without any further disruptions.
Additionally, I request an explanation as to why these errors occurred in the first place, causing significant inconvenience and distress. I have always been a loyal customer of MTN, and this experience has severely undermined my trust in your company.
I kindly request that you treat this matter with the utmost urgency and provide me with a written response within [a reasonable timeframe, e.g., 10 business days] to address and resolve these issues. If I do not receive a satisfactory response within the specified timeframe, I will have no choice but to escalate my complaint to the relevant regulatory bodies and explore legal avenues to protect my rights as a consumer.
I expect MTN to uphold its commitment to providing quality service and customer satisfaction. I trust that you will take swift action to rectify this situation and prevent similar incidents from occurring in the future.
Thank you for your immediate attention to this matter. Katlego Molete ***
I am writing this letter to express my extreme anger, disappointment, and utter dismay at the abysmal level of service and unprofessionalism I have experienced with MTN. This is an urgent escalation of my previous complaint, as the situation has further deteriorated and has reached an intolerable point.
As previously mentioned in my initial complaint, I cancelled my cellphone contract on the 28th of December 2021, providing reference number ***. However, despite the cancellation, I received an unwarranted bill in February 2023, charging me for services I did not use or authorize. This was an unacceptable breach of our agreement.
To compound matters, this morning, I discovered my cellphone number had been abruptly disconnected without any prior notification or explanation. Since then, I have been tirelessly attempting to contact MTN customer service to seek resolution, but the level of assistance and support I have received has been appalling.
Incredibly, the unprofessional behavior I have encountered has not been limited to a single incident. Following my previous complaint, I spoke with Miriam from the cancellation department, who had the audacity to put the phone down on me while I was in the middle of discussing my concerns. This disrespectful and outrageous conduct is a clear indication of the complete disregard for customers exhibited by MTN representatives.
Regrettably, my recent conversation with Natasha, which took place at approximately 14h20, was equally disheartening. Despite my attempts to communicate my grievances, she too abruptly ended our conversation by hanging up on me, further demonstrating a lack of professionalism, respect, and care for customers.
I demand an immediate and thorough investigation into these repeated instances of unprofessional behavior by MTN representatives. It is utterly unacceptable for your employees to treat customers in such a dismissive and disrespectful manner. As a paying customer, I have the right to be heard, respected, and provided with appropriate solutions.
Furthermore, I insist on a comprehensive resolution to the unauthorized billing and immediate reinstatement of my cellphone service, which has been unjustly disconnected. It is essential that MTN takes responsibility for these errors, rectifies the situation promptly, and provides compensation for the distress, inconvenience, and wasted time caused by this prolonged ordeal.
I expect an urgent response to this escalated complaint within [a reasonable timeframe, e.g., 5 business days]. If my concerns are not adequately addressed and resolved within the stipulated timeframe, I will not hesitate to escalate this matter to the highest levels of MTN management, regulatory bodies, and legal authorities. Such a course of action is regrettable but necessary to protect my rights as a customer who has been subjected to extreme negligence and mistreatment.
MTN must understand the severity of the situation and take immediate action to rectify the multiple failures in service, ensure appropriate accountability for the unprofessional behavior of your representatives, and prevent future recurrence of these distressing incidents.
I await your urgent response and prompt resolution to this matter. Failure to do so will leave me with no alternative but to pursue all available avenues to seek justice and restitution.
Disappointed, angered, and determined,
Katlego
I am writing this letter to express my extreme anger, disappointment, and utter dismay at the abysmal level of service and unprofessionalism I have experienced with MTN. This is an urgent escalation of my previous complaint, as the situation has further deteriorated and has reached an intolerable point.
As previously mentioned in my initial complaint, I cancelled my cellphone contract on the 28th of December 2021, providing reference number ***. However, despite the cancellation, I received an unwarranted bill in February 2023, charging me for services I did not use or authorize. This was an unacceptable breach of our agreement.
To compound matters, this morning, I discovered my cellphone number had been abruptly disconnected without any prior notification or explanation. Since then, I have been tirelessly attempting to contact MTN customer service to seek resolution, but the level of assistance and support I have received has been appalling.
Incredibly, the unprofessional behavior I have encountered has not been limited to a single incident. Following my previous complaint, I spoke with Miriam from the cancellation department, who had the audacity to put the phone down on me while I was in the middle of discussing my concerns. This disrespectful and outrageous conduct is a clear indication of the complete disregard for customers exhibited by MTN representatives.
Regrettably, my recent conversation with Natasha, which took place at approximately 14h20, was equally disheartening. Despite my attempts to communicate my grievances, she too abruptly ended our conversation by hanging up on me, further demonstrating a lack of professionalism, respect, and care for customers.
I demand an immediate and thorough investigation into these repeated instances of unprofessional behavior by MTN representatives. It is utterly unacceptable for your employees to treat customers in such a dismissive and disrespectful manner. As a paying customer, I have the right to be heard, respected, and provided with appropriate solutions.
Furthermore, I insist on a comprehensive resolution to the unauthorized billing and immediate reinstatement of my cellphone service, which has been unjustly disconnected. It is essential that MTN takes responsibility for these errors, rectifies the situation promptly, and provides compensation for the distress, inconvenience, and wasted time caused by this prolonged ordeal.
I expect an urgent response to this escalated complaint within [a reasonable timeframe, e.g., 5 business days]. If my concerns are not adequately addressed and resolved within the stipulated timeframe, I will not hesitate to escalate this matter to the highest levels of MTN management, regulatory bodies, and legal authorities. Such a course of action is regrettable but necessary to protect my rights as a customer who has been subjected to extreme negligence and mistreatment.
MTN must understand the severity of the situation and take immediate action to rectify the multiple failures in service, ensure appropriate accountability for the unprofessional behavior of your representatives, and prevent future recurrence of these distressing incidents.
I await your urgent response and prompt resolution to this matter. Failure to do so will leave me with no alternative but to pursue all available avenues to seek justice and restitution.
Disappointed, angered, and determined,
Katlego