Complaint regarding bad service

Good day Mr Daker <br> <br> I am writing this email with regards to a shocking service I experienced from one of your consultant on 21/02/15 time past 5 to 6 .<br> <br> I phoned and spoke with Lettie Mashego who was extremely rude and very arrogant when assisting me .<br> <br> She sounded like she was talking to a 5 year old ,I had to remind her she is speaking to a customer and questioned if she was aware .<br> <br> When I was about to take down details she I asked her to hold for me ,she did not even ask the reason I ask her to hold just assumed I didn't have pen & paper to write .<br> <br> She harshly told me did I not listen to the prompts when I began calling where it states I should have the note & pen <br> <br> She was consistently impatient and very sarcastic .<br> <br> I want to request that you please listen to the call and advise if such behaviour is acceptable or if it is the way a customer should be treated .<br> <br> <br> I hung up call after she kept me on hold for a very long time when I demanded to speak to a Manager .<br> <br> I called again and Spoke to Ntombi who assisted with kindness and very much professional as I expected .<br> <br> I want to know what was the reason for her behaviour and request to know how this sit