COMPLAINT REF NR GAU1705/15 - MTN (***)

The problem = INCORRECT BILLING. April statement 20/03/2015 open with ZERO balance. I paid R1400 & invoice was for R874.24. Credit amount should be R525.76. However the closing balance on statement 20/04/2015 shows ZERO. Opening balance for May dated 20/04/2015 starts with a debit amount of R1491.15. I would like to know where does that come from & what happened to my credit amount. I phoned the customer Call Center & spoke to Willy - he said he will sort it out & give feedback in 3 working days. NEVER happened. On 09/07/2015 i sent an email to the customer care email address - NO RESPONSE. I then went to the local Mtn branch who were also unable to assist me & gave me the contact details of Supervisor Isabel van Wyk [Email Removed] ***. Called her, left message - NO RETURN CALL. i sent numerous emails to her. As per the Electronic Communications Act no 3 of 2005 it is my right to have quality & reliable service. Also accurate bills. I have the right to fair & prompt redress of problems related to bills that may arise during the use of services. Mtn still wants payment for services they disconnected. Mtn is contravening & breaking this right. not even ICASA responded..