MP
Magda P
1 reviews | Active since Dec 2015
21 Dec 2015, 14:23
COMPLAINT re accounts & feedback
Just before the big MTN strike, I app**** for upgrades to two numbers. These were top ups and we wanted top ups again. The first statement, after the upgrade, was received via e-mail in Sep 2015. I queried it, because it reflects as open contracts and not top ups. I even went to the Roadri branch, where I did the upgrades. Everybody says they'll come back to me, but nobody does. I sent several e-mails since then, without the matter being resolved or anybody coming back to me, except to ask for my information. I NEED TO KNOW WHAT'S GOING ON AND WHEN MTN WILL RECTIFY THE MATTER.
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MTN South Africa's replyOfficial
24 Dec 2015, 10:17Hello mvpieters,
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this.
Kindly be advised that there is no upgrade on all the numbers under this account number A*** as per reference numbers *** and *** the order was cancelled as you requested. Your contract term date on all the numbers is 2016 not 2017 as it should have been if there was an upgrade done.
Kind Regards
Nompumelelo
REQ:***
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this.
Kindly be advised that there is no upgrade on all the numbers under this account number A*** as per reference numbers *** and *** the order was cancelled as you requested. Your contract term date on all the numbers is 2016 not 2017 as it should have been if there was an upgrade done.
Kind Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply24 Dec 2015, 10:17
Official
Hello mvpieters,
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this.
Kindly be advised that there is no upgrade on all the numbers under this account number A*** as per reference numbers *** and *** the order was cancelled as you requested. Your contract term date on all the numbers is 2016 not 2017 as it should have been if there was an upgrade done.
Kind Regards
Nompumelelo
REQ:***
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this.
Kindly be advised that there is no upgrade on all the numbers under this account number A*** as per reference numbers *** and *** the order was cancelled as you requested. Your contract term date on all the numbers is 2016 not 2017 as it should have been if there was an upgrade done.
Kind Regards
Nompumelelo
REQ:***
Best regards,