complaint / query number 10

<p>I have not queried a few times and sent through all documentation and still it’s just being passed over to me to sort out.</p> <p>I have sent through proof of payments and bank statements to show payments have been made towards my contract ********** . I also queried why I was being over charged if I have a TOP-UP contract (or something similar where I buy prepaid airtime once I have used my monthly contract benefits)</p> <p>After emailing I get a DUMB response from the legal department saying I haven’t had a debit order running with MTN since 2013 and I should sort it out with my bank…. I know that, that’s why I attached the proof of payments and bank statements</p> <p>Then they saying I am not being overcharged after I gave them the invoice numbers they can see there is an additional charge on all of them</p> <p>Inv No.<br />Inv Amount <br /> Should Be Charge <br />Over Charged<br />E ********** 35 over charged R55.58<br /><br />E ********** 72 over charged R44.78<br /><br />E ********** 59 over charged R114.24<br /> <br />E ********** 04 over charged R10.01<br /> <br />E ********** 40 over charged R110.14<br /> <br />E ********** 75 over charged R10.01<br /><br />E ********** 73 over charged R27.12<br /><br /></p>